Frequently asked questions
Where can I buy ishga products?
The first place you can buy ishga products is our very own website. If you want to visit a physical store, you will find ishga products stocked in spas throughout the UK. If you are on the Isle of Lewis, you can also purchase products from our store in Stornoway, which is located at 37 - 39 Cromwell Street, Stornoway, HS1 2DD.
Is seaweed good for the skin?
Yes! Used throughout the ishga skincare range, our seaweed extracts and powders deliver anti-ageing, hydrating and skin-renewing properties. Antioxidant polyphenols provide protection against environmental damage to the skin by neutralising free radicals. Used throughout the ishga range, our mineral-rich extract is blended with organic ingredients and essential oils to create each results-driven product.
Why is the seaweed scent of my product so strong?
The seaweed scent of your product can vary each time you buy it as it depends on when our seaweed was harvested and in what climate conditions. Although the scent may change from time to time, you can still be assured it is consistent with the high quality of ishga products.
Like all plants, seaweed has a yearly life cycle. Depending on when we harvest, the seaweed extract can vary in colour/texture/scent which then leads to variations in our products. This does not affect the performance of the product, so you can continue to enjoy using your ishga products, knowing they are working their Hebridean magic!
Why are there variations in my product?
Occasionally when making natural skincare products, our batches may vary in appearance, texture or scent. This happens as each ingredient we use is affected by external factors such as season and climate. Quality is not affected; if anything, it’s a sign that you are using a genuine natural product!
Is ishga organic certified?
Yes. ishga products are certified Organic by the Soil Association which is the highest Organic certification to achieve in the UK. For more detailed info on the standard go to: COSMOS-standard
Can I use ishga products on sensitive/dry/oily/combination skin?
Yes. Our products are toxin free and we use only natural ingredients which make our products suitable for all skin types. If you have concerns, we would recommend carrying out a patch test first.
How should I store my products?
To keep your products in their best condition we advise storing them in a cool, dry place, out of direct sunlight. After opening, our products have a 6 month use by date.
Where are your products made?
Our products are created using high quality local and sustainably sourced ingredients on the Isle of Lewis, Scotland.
Do you offer samples?
As part of our pledge to reduce plastic use in our business, we no longer provide sample sachets in orders. Thank you for your understanding and for continuing to support us as we strive towards making ishga as sustainable as possible. If you would like to try out ishga products before you purchase, we recommend visiting one of our spa partners who will be happy to help.
Do you test on animals?
ishga does not test any ingredients or products on animals, this has been our policy since day one.
Are your products vegan?
All of our products, except the Replenishing Organic Lip Balm which contains beeswax, are vegan.
Which products are safe to use during pregnancy and breastfeeding?
Only 3 of our products are unsafe to use during pregnancy and breastfeeding; Invigorating Body Oil, Invigorating Body Lotion and Hebridean Sea Salt Scrub. This is due to the levels of absorption into the bloodstream and detoxing effects of the seaweed plus the essential oils, lemongrass and juniper.
Why are there brown flecks appearing when I burn my candle?
The substance you are seeing is seaweed and this is perfectly normal. A sprinkle of powdered Hebridean seaweed is added between each pour. The seaweed becomes apparent when the candle is lit and the wax becomes molten.
Is there a customer service email address?
How much is delivery?
Delivery within the UK is free on orders over £25. Orders under £25 will be charged at £4.50. You can find out more about delivery to other countries on our delivery page here.
How long will my order take to arrive?
Delivery within the UK takes 3-5 business days. For delivery overseas, from the UK, please allow 10-14 days. Please see more information on delivery here.
How long will a refund take?
When processing a refund to your original payment method, it can take 7-10 days to be received back into your bank account. Thank you for your patience. If you have been waiting longer than 10 days to receive your refund, please contact us again.
Do you have a loyalty programme?
Yes, you can earn and redeem points and rewards through our ishga Rewards programme. Please login to your account and see here for more info.
Do you have a refer a friend programme?
Yes, you and a friend can both enjoy £20 off your next purchase through our referral programme. Please login to your account and see here for more info.
Do you do gift cards?
Yes, we offer gift cards in denominations of £10.00 to £200.00, in a range of designs for all occasions. We offer digital gift cards and luxury printed gift cards to gift to your receipient.
Shop them here.
Can I add a gift note with my purchase?
Yes. Before you checkout, there is a box underneath your basket items where you can enter your note.
Can I order in other countries for delivery overseas?
Yes, you can order ishga products to be delivered worldwide at www.ishga.com. Please note we can only send Sanitiser to UK addresses.
When will an out-of-stock product be available again?
We do our best to ensure our products are not out of stock for long periods of time. The product will usually be back in stock within two weeks, but this can vary. You can sign up for a stock alert for an out of stock product on it's web page. Please contact enquiries@ishga.co.uk to find out more.
Does ishga offer an NHS discount?
Please access your NHS ishga discount using the free NHS staff benefits programme - you can access their website here.
