ishga FAQ's

The first place you can buy ishga products is our very own website. If you want to visit a physical store, you will find ishga products stocked in spas throughout the UK. You can find your nearest ishga spa partner here. We are also stocked at Harrods H Beauty store in St. James Quarter, Edinburgh. If you are on the Isle of Lewis, you can also purchase products at our site in Stornoway, which is located at Gleann Seileach Business Park, Willowglen Rd, Stornoway, HS1 2QP.

Yes! Used throughout the ishga skincare range, our seaweed extracts and powders deliver anti-ageing, hydrating and skin-renewing properties. Antioxidant polyphenols provide protection against environmental damage to the skin by neutralising free radicals. Used throughout the ishga range, our mineral-rich extract is blended with organic ingredients and essential oils to create each results-driven product.

Yes. ishga products are certified Organic by the Soil Association which is the highest Organic certification to achieve in the UK. For more detailed info on the standard go to: COSMOS-standard

Yes. Our products are toxin free and we use only natural ingredients which make our products suitable for all skin types. If you have concerns, we would recommend carrying out a patch test first.

You can view tutorials on the best application techniques to maximise results here. If you have any questions, feel free to reach out to us on social media or contact us here.

Our products are created using high quality local and sustainably sourced ingredients on the Isle of Lewis, Scotland.

As part of our pledge to reduce plastic use in our business, we no longer provide sample sachets in orders. Thank you for your understanding and for continuing to support us as we strive towards making ishga as sustainable as possible.

ishga does not test any ingredients or products on animals, this has been our policy since day one.

All of our products, except the Replenishing Organic Lip Balm which contains beeswax, are vegan.

Only 3 of our products are unsafe to use during pregnancy and breastfeeding; Invigorating Body Oil, Invigorating Body Lotion and Hebridean Sea Salt Scrub. This is due to the levels of absorption into the bloodstream and detoxing effects of the seaweed plus the essential oils, lemongrass and juniper. 

The substance you are seeing is seaweed and this is perfectly normal. A sprinkle of powdered Hebridean seaweed is added between each pour. The seaweed becomes apparent when the candle is lit and the wax becomes molten.

Yes, we offer gift cards in denominations of £10.00 to £200.00, in a range of designs for all occasions. They are redeemable online only. View our gift card here.

Delivery within the UK is free on orders over £25.Orders under £25 will be charged at £4.50. You can find out more about delivery to other countries on our delivery page here.

Delivery within the UK takes 3-5 business days. For delivery overseas, from the UK, please allow 10-14 days. Please see more information on delivery here.

Yes, you can order from ishga UK, USA, UAE or Australia for delivery overseas.

Yes. Before you checkout, there is a box underneath your basket items where you can enter your note.

Yes, we offer a 20% NHS worker discount on full price individual products (cannot be used with other offers or promotions). Please get in touch with us at enquiries@ishga.co.uk with your NHS staff number or badge/ID and we will provide your discount. We are also part of the NHS staff benefits programme, you can access their website here.

enquiries@ishga.com

ishga offers Klarna as a payment option at checkout. You can pay in 3 instalments or ‘Buy Now Pay Later’. For more information or questions about your account please visit https://www.klarna.com/.Please note, we do not have access to your Klarna account information. Please ensure you review Klarnas own terms and conditionson their website.

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

We do our best to ensure our products are not out of stock for long periods of time. The product will usually be back in stock within two weeks, but this can vary. Please contact enquiries@ishga.co.uk to find out more.

Yes, you can earn and redeem points and rewards through our ishga Rewards programme. Please login to your account and see here for more info.

Yes, you and a friend can both enjoy £20 offyour next purchase through our referral programme. Please login to your account and see here for more info.