Q&A with Norton House Hotel Spa Manager, Carla Inglis

ishga is partnered with over 100 spas located throughout the UK and Ireland, and further afield! We're delighted to work with such beautiful spas, one of which Norton House Hotel and Spa. We recently spoke to Carla Inglis (Spa Manager) to find out more about what it's like working at one of Edinburgh's premier spa destinations and which ishga treatment her guests love.

How long have you been at Norton House Hotel and Spa?
I've had the privilege of being part of the Hand Picked Hotels family for over 16 years. What started as a role as an Advanced Spa Therapist back in 2007 has evolved into this exciting career path. In 2010, I embraced the opportunity to become the Spa Manager here, and it has been an absolute honour to nurture our guests and team members along their wellness paths while continuously expanding my own development.

Tell us about what you do at Norton House Hotel & Spa…
As the Spa Manager my role is truly multifaceted, which is what makes it so fulfilling. From overseeing the daily operations and ensuring our dedicated team delivers exceptional service, to nurturing our therapists' professional development, engaging with our guests, and contributing to budgets and marketing efforts, each day presents a blank canvas for creating memorable experiences. At the heart of everything I do is a deep commitment to upholding the highest standards and fostering an environment where our guests can prioritise their wellbeing.

What's your favourite thing about Norton House Hotel & Spa?
It's difficult to choose just one aspect, as Norton House Spa is a total sanctuary of indulgence. However, if I had to narrow it down, our serene Relaxation Room holds a special place in my heart. This cosy, dimly lit oasis provides our guests with a peaceful escape from the demands of daily life, allowing them to extend their relaxation journey and disconnect from the world with us, even if just for a little while.

Carla Inglis, spa manager at Norton House Hotel

Tell us about a popular ishga treatment at Norton House Hotel & Spa…
The ishga Marine Back Experience is a beloved guest favourite and a true testament to the transformative power of organic seaweed skincare. This ultimate back facial is a rejuvenating journey that exfoliates and clarifies the skin, treating any congestion to reveal a brighter, smoother complexion. The powerful heated seaweed clay mask, infused with ishga's nourishing botanicals, delivers a deeply moisturising treatment, while the soothing back and leg massage melts away tension, leaving our guests in a state of profound relaxation. It's a treatment our guests rave about, and one I wholeheartedly recommend for those seeking a truly indulgent experience.

What does wellness mean to you?
For me, wellness is a balance of physical, emotional, spiritual, and psychological wellbeing. It's a state of equilibrium that allows us to thrive and embrace life with more clarity and purpose. However, maintaining this balance is an ongoing journey, and I think wellness lies in recognising when we've strayed from that path and having the courage to pause, reset, and recalibrate. It's an honour to guide our guests along this journey of self-discovery and self-care during their time with us at the spa.

What's the latest at Norton House Hotel & Spa? Any new treatments, services, or offerings you would like to share?
We're excited to have recently relaunched our indulgent Rasul Spa Day experience for two. It's an opportunity for our guests to escape into our exotic Rasul chamber and take part in an ancient cleansing ritual that combines the powerful elements of mud, steam, and heat. This rejuvenating experience cleanses both body and mind while aiding toxin removal through the skin, leaving guests feeling refreshed and renewed. Complemented by ishga's organic seaweed skincare products, delicious afternoon tea or spa lunch, and full access to our industry-leading facilities, it's the ultimate retreat for reconnecting with a loved one.

Anything else you would like to share about Norton House Hotel & Spa?
Norton House Hotel & Spa is more than just a destination, it's a sanctuary where our guests can fully immerse themselves in their own pursuit of wellbeing. From the moment they step through our doors, we strive to create an atmosphere of tranquillity and indulgence, where every aspect of their experience is thoughtfully curated to nurture mind, body, and spirit. It's a place where genuine care and attention to detail are woven into every interaction, ensuring that our guests leave feeling rejuvenated, inspired, and connected to their best selves.


Discover more and book your spa day at Norton House Hotel & Spa here.